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North-east commercial property firm enhances its on-site services

A North-east property development and office leasing company has recently invested a six-figure sum in its office development to create on-site catering facilities.


Waterloo Quay Properties, which is based at the city’s harbour side, has launched a new £200,000 on-site coffee shop, Caboose in the Courtyard, to cater for the tenants and clients of its fully serviced office complex.


Caboose in the Courtyard, which is directly linked to the firm’s new £1.9m grade ‘A’ office facility, Provender House, offers tenants, staff and clients, fresh healthy food and refreshments throughout the day, as well as the opportunity to host informal meetings with business acquaintances and guests.


The large coffee shop has also created three new full-time jobs, for a catering manager, to run the day-to-day operations, assistant catering manager and a full-time chef. Due to demand, nine part-time students have since been employed to assist with the smooth running of the new facility.


Managing director of Waterloo Quay Properties, Anna-Marie Eardley, said: “Since opening Provender House, the requirement to further enhance the services and facilities on-site increased, and a catering facility has been top of the list for the majority of our tenants. We felt it was important that our tenants and their clients had somewhere to grab a coffee or some lunch, without having to get in their car and drive elsewhere for some food.


“Caboose in the Courtyard gives its customers a place to escape from the busy office environment, without having to go too far, and makes them invigorated for the rest of the day. Workers are also able to place orders in advance, and we have also set up a subsidised lunch scheme which some of the employers are using to their advantage. Catering is also provided for client meetings and events, and our aim is to take the Caboose concept to other office complexes.”


The opening of the coffee shop further expands the on-site facilities at Waterloo Quay, which includes manned reception and break out areas, several meeting rooms, fully equipped gymnasium and squash courts, full IT and communications support, high speed broadband throughout the site, and a courtesy bus. The firm is continually aiming to improve its service offering for clients on-site, with future plans including a conference facility, comprehensive concierge service and a salon for hair and beauty treatments.


The expanding property firm has also been granted planning permission for another harbour-side development, including a 60,000 sq ft office building and a multi-story car park, which is due to be completed by Autumn 2015, and has further plans for an additional 30,000 sq ft office development.

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